Shipping policy

Orders are dispatched within [1–3] business days of payment clearing. You'll receive tracking details once your order ships.

Delivery times depend on your location and the courier. Estimated delivery is [2–5] business days for main centers and [3–7] business days for outlying areas.

Shipping costs are calculated at checkout. [Free Pudo shipping on orders over a R1000, and free door delivery on orders over R1500]

Once an order is handed to the courier, delivery timeframes are outside our control. We'll always assist with tracking and courier queries.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged, please contact us within [3] days of delivery with your order number and clear photos of the packaging and the item. We'll lodge a claim with the courier and arrange a replacement or refund where the claim is successful.

If tracking shows your parcel as delivered but you have not received it, or if a parcel is lost in transit, contact us as soon as possible so we can investigate with the courier. Claims must be lodged within the courier's required timeframe, so prompt reporting matters.

AUTHENTICITY

All cards and sealed products sold by Pablo's Card Cartel are guaranteed authentic. If any item is proven to be counterfeit, you'll receive a full refund including return shipping. Suspected authenticity issues should be raised with us before any third-party grading or alteration, so we can verify the item.

SIMULTANEOUS ORDERS

Stock is sold on a first-paid, first-served basis. In the rare event that two orders are paid for the same single item at almost the same time, the earlier payment is fulfilled and the later order is refunded in full.

PRE-ORDERS & SEALED ALLOCATIONS (include only if they sell pre-orders)

Pre-order items ship once stock arrives from the supplier. Estimated release windows are provided where possible but may shift due to supplier or distributor delays.

If a pre-order is delayed beyond [30] days from the expected release, you may request a full refund at any point before the item ships.

Pre-order payments secure your allocation and are otherwise subject to our standard Refund Policy.

CHARGEBACKS

We take fraud seriously and resolve all genuine issues directly. Initiating a chargeback without first contacting us may delay resolution. Chargebacks raised in bad faith — for example, on items confirmed as delivered and as described — may result in being refused future service.